At Medicom, the best quality meets the best service. From ordering to shipping, Medicom impresses with outstanding advantages that make us unique in Europe as a provider of high-quality nutritional supplements.
At Medicom you can order free of charge and postage – by phone, email or directly in the webshop. You can find all ordering options listed here.
• Toll-free by phone at 0800 - 73 77 730
• Toll-free by fax at 0800 - 73 77 700
• By SMS to +49 152 587 587 54
• Postage-free order with reply cards
• By email to kundenservice@medicom.de
• Around the clock at www.medicom.de
In addition, you can also purchase a selection of your products at your local pharmacy.
We offer you personal and free advice. We will guide you through the selection options, inform you about products and are happy to answer your questions. Competent and scientifically sound. You can reach our employees on the toll-free number 0800 - 73 77 730 from Monday to Saturday from 8 a.m. to 7 p.m. Of course, you can also send us your request at any time via our webshop. Simply write us an email to info@medicom.de
For orders over €15, we offer free shipping within Germany. For orders up to €15, we charge a shipping fee of €3.95. Delivery is against invoice. For delivery to EU member states, we charge a flat rate of €6.95 per order. You can find more information under Delivery Conditions.
With Medicom you take no risk, because every customer enjoys a 90-day money-back guarantee . If, contrary to expectations, you are not satisfied with the products you ordered, you have 90 days to cancel the purchase. We will then collect the goods and refund you the full price . If medication or medical products are returned due to side effects, we are obliged to document them and ask you for the reason for the return. You can find further information about the 90-day money-back guarantee here .
Within Germany, you will usually receive your goods no later than the second working day after receiving your order . Our own logistics center, which has been tried and tested for many years, enables fast, smooth delivery.
You can also find out about many health and well-being topics online. Read well-researched articles in our online magazine in various categories such as food & drink, exercise & fitness and science & research. You can find interesting facts in the vital substance lexicon. Listen to an expert interview as a podcast or be inspired by tips and recipe ideas . All of this is just a click away at #lebennurbesser .
Medicom was honored for its customer service in the health shop category at the 2023 German Service Awards in Berlin. The award was presented by the German Institute for Service Quality and ntv and took into account the ratings for online service, telephone service and email service. A total of 2,230 companies, including 87 health shops, were examined.
The product catalog received the Shortlist Catalog Award 2022/2023 in the Business-to-Consumer category (company-customer relationship). This places the Medicom catalog among the top 3 catalogs in the B2C sector. The jury of the mail order consultant competition was impressed by the design, information density and customer-oriented approach. The renowned award for cross-channel marketing in distance selling has been awarded for the 22nd time.
We send our Medicom health magazine by post several times a year exclusively for our customers. Find out about important health trends, read interesting articles on topics from the areas of nutrition and fitness as well as new research results - all first-class research.
Medicom customers receive the magazine with no obligation and absolutely free of charge . If you would like more information or don't want to miss out on any promotions, request the free health newsletter here.
Safe shopping - great satisfaction. Medicom has been awarded the Trusted Shops Excellent Shop Award for five years of best service and security. In order to carry the Trusted Shops seal of approval, strict quality indicators must be met on an ongoing basis. Medicom receives the award for shops that have been offering satisfaction and security to their customers for many years, a safe and pleasant shopping experience, reliability and security in terms of data protection.
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+49 152 587 587 54
We deliver
guaranteed in 2 days
90 days
Refund warranty
Free Shipping
Germany-wide from € 15,-
